Types of cancellation, rescheduling and refund

Iqsyam Isbah

Last Update vor 6 Monaten

TYPE OF REFUND

Full Refund

 

  • Reservations canceled by email or call via our hotline within one (1) week / seven (7) days before the start of the rental. No cancellation fees will be charged.
  • Cancellation due to Covid-19

Partial Refund

  • Cancellations made within 3 days / 72 hours before the start of the rental will be charged 50% from the rental fee.
  • Downgrade vehicle within 3 days / 72 hours before the start of the rental will be charged 50% from the rental fee of the original booking.

No Refund

  • Cancellations made less than 24 hours before the start of the rental.
  • Cancellations made to downgrade vehicle less than 24 hours before the start of the rental.
  • Failure to provide actual driver as registered on the form to collect the car at the specified date & time.
  • Vehicle cannot be picked up or failure to collect the car at the specified date & time.
  • Return early than original booking duration
  • Voucher usage by third party

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