Why have I been charged an processing fee?

Iqsyam Isbah

Last Update 19 dagen geleden

We would charge administration or processing fees for dealing with any issues from your rental. You might think you’ve been charged unfairly. However, here are some explanations of why we charge you for that and here are some issues that usually will cause you to get a processing charge fee:

1. Traffic or parking charge

We will contact the traffic authority if you’re caught by a speed or toll-road camera or commit another traffic offense. Once we get you, the management will charge you an administration fee. This covers the cost of informing the control and processing related documents.

2. Damages to the car

If the car gets damaged during your rental, you will likely pay an admin charge on top of any repair costs. This is usually called an ‘immobilization’ charge. It covers the costs to the rental company of the car being off the road and unable to be rented out while being repaired.

3. Missing fuel

Our fuel policy is ‘full to full’; if you return the car without filling the tank back up, we will charge you for the missing fuel. The Extra fee would also likely be a charge to cover the cost of an employee filling the tank

4. Cleaning the car

If your return your rental car very dirty, we will charge you for cleaning it. This is usually called a ‘valeting fee.’

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